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FAQ

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When should I check in at Bus Terminal Center of Thailand ?
Which items are prohibited in checked and carry-on baggage ?
What if I need special assistance ?
What if I lose my ticket?
What if I have to cancel my ticket?
Do I must to pay for any cancellation after my ticket has been issued ?
If I cancel, can I get a refund?

With our new on-line reservation service, you're in full control of your travel plans. Now you can make your own reservations for Domestic Bus ticket, 24 hours a day, seven days a week, from any PC with an Internet connection.

To arrange your reservation, please choose schedule of Domestic Bus schedule and reservation your booking on-line. If you confirm tickets and payment complete, We will be send the available ticket to your receive place within 48 hours of making your reservation.


Intsructions

    Bus Ticket Availability : If you are already fill the Domestic Bus Reservation Form and click on the "Submit" button. Services department will check available seat and booking within 24 hours. Services department will send the email for reservation your domestic bus ticket and seat follow your profile.

    Bus Itinerary and Fares : The Bus Itinerary and Fares page displays the details of your reservation and fares. You may also approximately view that fare in another currency by clicking on the "Exchange Rate" button.

    Confirmation : The Confirmation page notifies that your reservation is successfully created with details of confirmation code, all passengers' names, as well as Train itinerary. You may also see trip plan details by go to "Check Trip" which you will received email after the train ticket was confirm from our staff.

    Payment : The Payment for Domestic Train ticket is done by direct debit to your credit card. Once you agree to the fare on the "Ticket Confirm" screen, the price of the ticket is automatically deducted. Any refund is also directly credited to your card.
When should I check in at Bus Terminal Center of Thailand ?
Domestic Bus: Check-in counters open 4 hours before scheduled departure time, except for early morning train schedule check-in time may begin 1 hours before scheduled departure time. The check-in counter will close 30 minutes before scheduled departure time. Please be aware that during rush hour. Plan accordingly.
Which items are prohibited in checked and carryon baggage?
Magnetized, inflammable, corrosive, radioactive, oxidizing, or explosive articles, pressurized gasses, munitions, or fireworks are prohibited in checked or unchecked baggage. Strong-smelling materials, food or fruit, lighter fuel and refills, infected live animals, or weapons may not be taken aboard the aircraft.
What if I need special assistance?
Bus Terminal's Special Unit Officers are stationed at various points around the Departure Hall to aid passengers needing special assistance. Wheelchairs are available.
What if I lose my ticket?
If you lose an entire or a partially-used ticket, please contact the Service department immediately. Refund or replacement of the ticket is at Bus Terminal Center's discretion and requires your presenting proof of loss. In some cases, you may be asked to buy a new ticket and file a claim for a refund later.
What if I have to cancel my ticket?

Please cancel your reservation as soon as you intend to change your travel plans. Bus route changes or cancellation should be made at least 7 days prior to train route departure.
All of cancellation is received 7 working days (not including Sat, Sun & Public Holidays) or more prior to get-in date. : Refund will be given 50% of cost ticket.
If I cancel, can I get a refund?
Refunds may be granted if a refund application is filed with Bus Terminal Center is not more than 30 days after the ticket's expiration date. A service charge is assessed to cover refund processing.