PAYMENT POLICY

METHOD OF PAYMENT

Services Department need the travelers of full payment of the all Train ticket before arrival in Bangkok unless prior arrangements have been made for online secure payment by credit card. Otherwise we reserve the right to cancel all reservations and services for the booking in question without further notice.

DELIVERY THE TRAIN TICKET

Services Department can booking the Train ticket start from Bangkok to any up country of Thailand. Our policy for delivery the Train ticket; Services department will send the staff delivery the Train ticket to customer by hand at any hotels in Bangkok area and Bangkok International Airport. Thus Services department do not authorized the sending the original Train ticket to overseas and upcountry of Thailand.

Thus Services Department can not support delivery the Train ticket start from upcountry of Thailand to Bangkok.

CONFIRMATION PROCESS

Prepaid Rate Train Ticket Reservation

Service Department will check the seat available for customers; if the seats are available Service department send the e-mail for request the full payment for reservation the seats.

CANCELLATION FEE PROCESS

Services Department request to surcharge the cancellation fees amount 50% of total payment for Train ticket which customers would like to cancel the ticket before departure minimum 3 business days. Services Depatment can manage the cancel the Train ticket if train ticket is still hold at Services Department. If Services Department complete delivers the Train ticket to customers our staff can not manage to cancel the Train Ticket.

The customers need to contact with the State Raiway of Thailand directly or Train Railways Station.

POSTPONE DEPARTURE DATE AND TIME FEE PROCESS

Services Department can manage the postpone the departure date and time for customers which they are not yet to receive the Train ticket. The State Railways of Thailand need the original Train ticket for postpone the departure date and time. Services Department need to chare the postpone fees amount 200 Baht.

If Services Department complete delivered the Train ticket to customers which the customers prefer to postpone the departure date and time. The customers need to contact the State Railways of Thailand or Train Station directly.

CHILD RATES

Child prices apply to those aged 2 years and above but below 11 years.

INFANT RATES

Child under 2 years is free of charge for all program

LIABILITY

North Star Alliance Co., Ltd. act only as an agent for carriers, travel agency companies, hotels, tickets and all other contractors and will therefore have to disclaim responsibility for any loss, damages accidents, change of schedule, or other irregularities caused or arising from circumstances beyond their control, North Star Alliance Co., Ltd. also reserves the right to change the itinerary with or without notice if found in the best interest of all concerned.